Frequently Asked Questions
What is DippedFruit.com?
DippedFruit.com is owned and operated by Edible Arrangements International, Inc. DippedFruit.com allows us to reach more customers than ever before! All of our products are hand-dipped and delivered either by local Edible Arrangements stores, or through our growing network of DippedFruit.com fulfillment stores, located in select Edible Arrangements stores across the United States. By expanding our product line and customizing our fresh fruit products for dipping and shipping, we can deliver our delicious chocolate covered fruit directly to your door – even if there isn’t an Edible Arrangements store location in your area! Check out our About Us page to learn more about DippedFruit.com.
Do you really have the Best Dipped Fruit, Period?
Yes! (Trust us.) In fact, we’re so confident in our delicious fruit products that we stand behind every bite. If for any reason you are dissatisfied with you order, please contact Customer Service at 1-877-347-0767 and one of our representatives will be happy to assist you.
Do you have a catalog or brochure of your products?
Local Edible Arrangements stores do have brochures of select products available through Edible Arrangements. You can obtain an Edible Arrangements brochure by stopping by your local store, or by contacting Customer Service at 1-877-347-0767. To view our full line of products, Click here. We do not have a catalog or brochure for DippedFruit.com products at this time.
How can I get a coupon for DippedFruit.com?
If you'd like to be emailed with DippedFruit.com coupons, you can Sign Up to receive our promotions and special offers. Or, become our fan on Facebook for exclusive DippedFruit.com deals you won't find anywhere else!
Do you offer gift cards?
Many local Edible Arrangements stores do offer gift cards that can be used in their store. If there is a local store in your area, you can stop in or call to purchase a gift card. Edible Arrangements gift cards cannot be used for DippedFruit.com orders. DippedFruit.com gift cards are not available at this time, but check back soon!
Where can I find information on buying an Edible Arrangements franchise?
Go to www.eafranchise.com to learn more about purchasing an Edible Arrangements location, or call 1-888-727-4258.
How can I place an order?
You can place an order online any time at www.dippedfruit.com, or by calling Customer Service toll free at 1-877-347-0767.
How much notice should I give when ordering?
If your order will be shipping via UPS, you can typically order up until at least 3:00pm local time on the day before the required delivery date. However, this order cutoff time may vary depending on your delivery area. If your order can be serviced by a local Edible Arrangements store, in most cases orders can be placed for same day delivery until 4:00pm local time. During busy holiday time periods, we recommend that you order further in advance. Did you know you can schedule a future delivery over a year in advance? You’ll never forget a birthday, anniversary or holiday again!
You do not service the zip/postal code I entered. How can I order your products?
If you live outside of both the UPS delivery areas currently serviced by DippedFruit.com, and outside of a local Edible Arrangements store area, you may still be able to get our products by locating the closest store location to arrange to pick up your order. Click here to locate the nearest Edible Arrangements store. Please be aware that this may be a significant distance from you.
How do I cancel or change an order I already placed?
If you need to cancel or change an order, please immediately contact Customer Service at 1-877-347-0767. You can find more information about our Cancellation Policy here. You can find more information about our Order Change Policy here. There are certain limitations to cancellations and order changes, but we will do our best to comply with your request.
Do I receive an email confirmation after I place my order?
After you process your order, you will see a confirmation page. We strongly recommend that you print out this confirmation page and keep it for your records. You should also receive a confirmation/invoice email after you place your order. Due to a high volume of orders, particularly during holiday times, you may experience a delay in receiving the confirmation/invoice email. If you do not receive an order confirmation email, that may mean that:
• Your email address was entered incorrectly.
• Your email service provider may have blocked the confirmation email if the address was not added as a safe sender. The email may be in your spam or junk mail folder.
What if I didn’t see a confirmation page and didn’t receive an email confirmation?
If you didn’t receive any of the confirmation messages, please call Customer Service at 1-877-347-0767 immediately. DO NOT process the order again to avoid duplicate orders. One of our customer service representatives will be happy to assist you in tracking your order to see if it was processed. If the order did not process successfully, you will be able to place your order with the customer service representative at that time.
Is there sales tax on my order?
What payment methods does DippedFruit.com accept?
How can I track the delivery once I place an order?
If you have your order confirmation number you can use our online order tracking system to Track your order. If you do not have your order confirmation number, you can Sign In to your account to find this information. You can also contact Customer Service for tracking assistance at 1-877-347-0767.
Can I pick up my DippedFruit.com order from a store?
The short answer: Yes, of course. We do offer pick up (in addition to delivery) from all of our local Edible Arrangements store locations. However, DippedFruit.com is more specifically geared towards customers who may be outside of a reasonable driving distance from a local Edible Arrangements store, and are outside of an Edible Arrangements store delivery area. So, you may find that there are no store locations in your area. In this case, you can take advantage of our growing network of UPS shipping areas to get your dipped fruit fast, fresh, and delivered right to your door.
I ordered from DippedFruit.com, but my order was delivered by Edible Arrangements. What’s the deal?
DippedFruit.com is owned and operated by Edible Arrangements International, Inc. If you live in an area that can be serviced directly by an Edible Arrangements store, your DippedFruit.com order will automatically be fulfilled and delivered by your local store. This helps to ensure peak freshness of our products, and the quickest and most cost-effective delivery for you.
Where do you deliver to?
We currently deliver by UPS shipping in areas that can be serviced by one of our growing network of DippedFruit.com fulfillment stores. We can deliver to most zip codes that can be reached in one day surrounding those store locations. We can deliver through local Edible Arrangements stores in 947+ store locations across the USA, Canada, Puerto Rico, Italy, Dubai, Kuwait and Saudi Arabia to those store locations’ surrounding zip codes.
What if the person I am sending a DippedFruit.com product to is not home when the package is delivered?
Do you do timed deliveries?
We are unable to guarantee delivery times. However, we will do our best to accommodate the open hours of offices, schools and businesses. It is also the policy of UPS to attempt to deliver packages to businesses during regular operating hours. You can always check on the Status of your Delivery Online, or call Customer Service for tracking assistance at 1-877-347-0767.
Will you contact the recipient prior to delivering the product?
UPS will not typically contact a recipient prior to a delivery attempt, so we recommend that you have your order delivered to a location where you are sure someone will be able to accept their package and refrigerate (or enjoy!) upon receipt. A local Edible Arrangements store may attempt to contact the recipient prior to delivery to ensure that the recipient is home to accept their delivery. Please see all of our Shipping and Delivery Policies for additional information on UPS and local store deliveries.
How much is delivery?
Delivery charges may vary based on your particular order details, including the available delivery method, required delivery date, and items you are ordering. Please see our Shipping and Delivery page for delivery cost details.
Does your fruit contain preservatives?
How long will the fruit last?
DippedFruit.com products are sent at the peak of freshness. We recommend that you enjoy your fresh dipped fruit right away. If that’s not possible, you should refrigerate your order as soon as possible upon receipt. You may want to remove the fruit from any outside packaging and place it an airtight container to refrigerate for maximum freshness.
Can you customize DippedFruit.com products?
We have a wide variety of products to choose from, with a multitude of options for fruit, chocolate, and topping combinations. If your order can be delivered by a local Edible Arrangements store, you can also customize your order by adding one of our options to Personalize It®, like cuddly plush bears or mylar balloons. If your order can be serviced by a local store, you will be shown these additional custom options at checkout.
Why do some of the chocolate dipped fruits from DippedFruit.com look different than the chocolate dipped fruits from Edible Arrangements?
If your DippedFruit.com order is shipping via UPS, you may notice that several of the fruits arrive dipped differently than they are for an Edible Arrangements local store delivery. In order to maintain the spectacular taste and presentation of our chocolate dipped fruit, we’ve developed special DippedFruit.com dipping and topping methods that help to ensure quality and freshness of our fruits in shipping.
What kind of chocolate does DippedFruit.com use?
Do your products contain any nuts?
Some of our products contain crushed or sliced almonds, so there are nut products in the preparation areas. We cannot guarantee that any of our products will not have come in contact with nuts or nut oil. We also have a few items that are dipped in peanut butter chocolate. We recommend that you take all necessary precautions based on any related allergies.
Can I change the packaging or container?
Are your products Kosher?
Both our DippedFruit.com fulfillment stores and our Edible Arrangements stores are individually owned and operated, and some of our franchise owners have gone through the Kosher certification process. If your order will be shipping via UPS, please call Customer Service at 1-877-347-0767 for assistance in determining if the items you wish to order are Kosher certified. If you order will be fulfilled by a local Edible Arrangements store, you should contact the store directly for more information.
Do you have any products for kids?
All of our fresh fruit products are kid-friendly! They’ll love the sweet fruit with fun toppings like chocolate, peanut butter chocolate, nuts and coconut. You’ll love that they’re get a healthy dose of all those vitamins and antioxidants that are packed into fresh fruit. Plus, all of our fruit is all-natural. No preservatives are ever added. Chocolate dipped fruit is perfect for kids of all ages.
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
Inaccuracy Disclaimer
We do know fruit, but we don’t know everything. From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions including but not limited to product descriptions, images, pricing and availability. In order to best serve our customers, DippedFruit.com reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice, including after you have submitted an order.
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