What is DippedFruit.com?
DippedFruit.com is your sweet, one-stop source for nothing but The Best Dipped Fruit, Period.® We are owned and operated by Edible Arrangements International, the (dipped) Fruit Experts since 1999. All of our chocolate covered fruit is hand-dipped in one of our local Edible Arrangements® stores. And we can deliver our delicious chocolate covered fruit directly to your door – no matter where you are! Check out our About Us page to learn more.
Do you really have The Best Dipped Fruit, Period®?
Yes! (Trust us.) In fact, we're so confident in our delicious fruit products that we stand behind every bite. If for any reason you are dissatisfied with your order, please contact Customer Service at 1-877-347-0767. One of our representatives will be happy to assist you.
How can I place an order?
You can place an order online any time right on our website: www.DippedFruit.com. You can also call our Call Center toll free at 1-877-347-0767 to place your order.
How much notice should I give when ordering?
You can place an order well in advance or order last minute! On weekdays, orders can be placed for same day store delivery until 5pm local (store) time. For business deliveries, and during busy holiday time periods like Christmas, Valentine’s Day and Mother’s Day, we recommend that you order further in advance. Orders for Saturday store delivery should be placed before 3pm local (store) time. Sunday deliveries vary by location.
For orders shipping by UPS, you can typically order until at least 3pm local (store) time on the day before the scheduled delivery date – and even later in some areas. Same day delivery is not available for orders shipped by UPS.
What payment methods does DippedFruit.com accept?
We happily accept credit card payments made by VISA, Mastercard, American Express and Discover cards.
Do you have any coupons or special offers?
If you'd like to be emailed with DippedFruit.com coupons and special offers, you can Sign Up to receive our dipped fruit insider emails. And make sure to “like” us on Facebook for exclusive DippedFruit.com deals you won't find anywhere else!
Do you have a catalog or brochure of your products?
Local Edible Arrangements® stores may have brochures of select products available. You can obtain an Edible Arrangements® brochure by stopping by your local store, or by contacting our Call Center at 1-877-347-0767.You can always View our Full Dipped Fruit Collection online.
Do you offer delivery?
Absolutely! We have over 1000 Edible Arrangements® store locations worldwide, and we can deliver to those store locations’ surrounding areas. There are Edible Arrangements® stores offering delivery across the USA, Canada, Puerto Rico, Dubai, Saudi Arabia, Qatar, Kuwait, Hong Kong, Italy, Turkey, Bahrain, India and Jordan, with even more locations Coming Soon! We can also ship our boxes of gourmet dipped fruit to most areas in the U.S. where we don’t currently have local stores, so we’ve always got you (chocolate) covered.
How much is the delivery fee?
Delivery from any of our local Edible Arrangements® stores is a $12 flat fee per delivery location. If your order will be delivered via UPS, the shipping rate varies depending on the UPS service available in the area, and on the date selected. In this case, you will see the shipping rate for your order on the checkout page before you process your order. Check out our Shipping and Delivery page for details.
I need my order delivered at a certain time. Do you offer timed deliveries?
We cannot guarantee any delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery. You can always Track Your Order online any time, or contact Customer Service for tracking assistance at 1-877-347-0767.
Will you contact the recipient prior to delivering the product?
Local Edible Arrangements® stores may contact the recipient prior to delivery to ensure that the recipient is home to accept their gift from time to time, but we do not typically contact recipients prior to delivering. If your order shipped via UPS, the recipient will not be contacted prior to delivery. We recommend that you always send your gift on a date and to a location where someone will be available to receive the gift to ensure freshness, and that you advise your recipient to expect a delivery.
Can I pick up my order from one of your Edible Arrangement® stores?
Yes, of course! We offer pickup or delivery from all of our store locations. If you are placing your order online, you will be given the option to pick up your order once you’ve entered the ZIP code and the date required. Then, you will be able to select your location for pickup. You can also contact your local Edible Arrangements® store, or call our Call Center toll free at 1-877-347-0767 to place your order for pickup any time.
What are your store delivery policies for Residential (home) deliveries?
For Residential deliveries, orders delivered via a local store are typically delivered from mid-morning to late evening (as late as 9pm during busy holidays). If the recipient is not available at the time of delivery, we may attempt to leave the gift with a neighbor. If the gift is left with a neighbor, or if no one is available to accept the gift, the recipient’s door will be tagged with clear instructions for retrieving the gift. If your order shipped via UPS, the above delivery policies do not apply -- it will be delivered in accordance with our Shipment Policies.
What are your store delivery policies for Business (office, school, hospital, etc.) deliveries?
For Business deliveries, orders delivered via a local store are typically delivered from mid-morning until 5pm. Please be aware that we may leave the arrangement with the front desk or security. We are subject to the delivery restrictions of the business. If your order shipped via UPS, the above delivery policies do not apply -- it will be delivered in accordance with our Shipment Policies.
What are your delivery policies for orders that are shipped?
We recommend that you always send your gift on a date and to a location where someone will be available to retrieve the gift to ensure freshness. All shipped orders are subject to our Shipment Policies and the policies of our shipping partner, UPS. In order to ensure delivery on the date required, we do not require signature proof for orders shipped via UPS. However, UPS may require a signature in certain circumstances at their sole discretion.
For Residential (home) deliveries, the package will be left in a location deemed by the UPS driver to be secure. We recommend that you advise your recipient to expect a delivery. For Non-Residential (business, school, hospital, etc.) deliveries, packages typically arrive no later than the end of the business day. Packages sent to a business may be delivered as late as 6pm. Please be aware that the package may be left in a receiving area of the business such as the front desk, security, reception or mail room. UPS is subject to the delivery restrictions of the business. Again, we recommend that you advise your recipient to expect a delivery.
For more information, view our Shipment Policies.
You do not service the ZIP/ postal code I entered. How can I order your products?
If you live outside of the delivery areas currently serviced by local Edible Arrangements® stores and our UPS network, you may still be able to order our products by picking up your order at the nearest store. Click here to locate the Edible Arrangements store nearest you. Please be aware that this may be a significant distance from you.
What if the person I am sending a dipped fruit gift to is not home when the package is delivered?
Is there sales tax on my order?
How can I track the status of my order?
You can track your order online any time in the Customer Service section of our website using your order confirmation number. Just enter your Order # in the entry field and click Track Order to get the most recent status update.
Please keep in mind that your order status is updated periodically, and may not reflect the up-to-the-minute status. During busy holiday times like Christmas, Valentine’s Day and Mother’s Day, there may be delays in updates to your order status.
If your order shipped via UPS, you will receive an email with your tracking #(s) automatically when your order is prepared for shipment in our store. Visit UPS.com and enter the tracking #(s) to find your UPS delivery status.
Will I receive an email confirmation after I place my order?
After you process your order you will see a confirmation page. We highly recommend that you print this confirmation page and keep it for your records. We will also send a confirmation/invoice email after you place your order. If you do not receive a confirmation/invoice email, this may mean that the email address was incorrectly entered, your email service provider may have blocked the email if our email address was not added as a safe sender, or the email may be in your spam or junk folder. Due to the high volume of orders we receive, particularly during busy holidays like Valentine’s Day and Mother’s Day, you may experience a delay in your receipt of the confirmation/invoice email.
What if I didn’t see a confirmation page and/or didn’t receive an email confirmation?
If you didn’t receive any of the order confirmation messages, please call 1-877-347-0767 immediately. We recommend that you DO NOT attempt to submit the order again to avoid placing duplicate orders. One of our Customer Service Representatives will be able to assist you in determining if your order was successfully processed. If the order was not successfully placed, we will be able to take your order by phone at that time.
How do I cancel or change an order I already placed?
For Edible Arrangements® store orders, please contact the store that will be responsible for the delivery of your arrangement at least 24 hrs before the scheduled delivery with any request to change or cancel an order.
For orders shipping via UPS, you must contact our Call Center at 1-877-347-0767 by noon EST on the day BEFORE the scheduled delivery date with your request. Local stores cannot make any changes or cancellations to orders shipped by UPS at this time.
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology.
Why does some of the chocolate dipped fruit on DippedFruit.com look different than the chocolate dipped fruit from Edible Arrangements®?
You may notice that the fruit you receive is dipped or topped slightly differently than pictured on our website. In order to maintain the spectacular taste and presentation of our chocolate dipped fruit, we've developed special dipping and topping methods that help to ensure the quality and freshness of our products depending on the delivery method.
Does your fruit contain preservatives?
No. Our fruit is all natural. No preservatives are ever added.
How long will the fruit last?
Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.
What kind of chocolate do you use?
We use 100% real chocolate on all of our dipped fruit! Our fruit is hand-dipped in either gourmet semi-sweet chocolate or white chocolate. Some products are also available dipped in our special peanut butter-chocolate blend. Plus, we have jars of classic or sugar free chocolate dipping sauce available as an added treat in some areas.
Is your chocolate gluten free?
All chocolate is gluten free. However, our chocolate is manufactured in facilities that may manufacture gluten-based products.
Do your products contain nuts?
Some of our dipped fruit products have crushed or sliced almonds, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We also have a several products that are dipped in peanut butter chocolate. We recommend that you take the necessary precautions based on any related allergies.
Are your dipped fruit products kosher?
Every Edible Arrangements® store is individually owned and operated, and some of our franchise owners have gone through the kosher certification process. We recommend that you contact your local store to see if they are Kosher Certified, and to place an order with them. You can also contact our Call Center for assistance any time at 1-877-347-0767.
Do you customize your products or can I choose my own dipped fruit?
We have a wide variety of chocolate covered fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations. You can also customize your order by adding one of our options to Personalize It®, like cuddly plush bears or Mylar balloons. You will be shown all of the custom options available to you as you proceed through checkout, after you’ve selected each product.
Can I choose/change the container or box?
Do you have any products for kids?
Yes! All of our fresh fruit products are kid-friendly! They'll love the sweet fruit with fun toppings like chocolate, peanut butter chocolate, nuts and coconut. You'll love that they're a healthy dose of all those vitamins and antioxidants that are packed into fresh fruit. Plus, all of our fruit is all-natural. No preservatives are ever added. Chocolate dipped fruit is perfect for kids of all ages.
Where can I find information on buying an Edible Arrangements® franchise?
Go to www.eafranchise.com to learn more about purchasing an Edible Arrangements® store location, or call 1-888-727-4258 to speak directly with a Franchise Consultant.
Inaccuracy Disclaimer
We do know fruit, but we don't know everything. From time to time there may be information on our website that contains typographical errors, inaccuracies, or omissions including but not limited to product descriptions, images, pricing and availability. In order to best serve our customers, DippedFruit.com reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice, including after you have submitted an order.